Number One: Frank is fabulous when it comes to communication. He responded to every email sent to him in a timely manner. Number Two: His crew's work was fantastic. The 1950's ceiling swirls are gone, holes repaired and edges clean and ready for paint. Number Three: Knowing I couldn't be around to let him in, I gave Frank the (push button) code. No problems when I arrived home each day. I have another project in the near future and will have Boston Plastering do the work. By the way - their prices are fair and competitive.